impossible! But it depends Ergo

We bought 2 tablets and having taken out insurance for both.
Unfortunately, both devices are now gone from our children broken so we had to take advantage where we already said, fortunately, we have completed this by the insurance.
No sooner said than done, given notice anything get insurance super, UPS ticket and sent the tablets as agreed. Goods receipt was also 1 day after delivery confirmed but then did nothing for a long time.
after 10 days I called once to ask what's the matter now because I once more could not even track the status of such as the repair stand is ..
Short answer: We get 2 new devices as ours can no longer be repaired. Funny, but only the glass is cracked! Why so new devices ??
Now, however, are already around 28 days and still nothing! If you call and asks you get "only stupid answers" as it just takes a while one is still waiting for the goods receipt.

Amazon is selling this tablet now for about 100, - with a prime delivery so to the morning! Why not even get that this insurance within 28 days back ??

I can only say that the more promising, such as within 10 days of the repair is completed and the tablets back to you .....
This is now an absolute exception what happened to your tablet that never lasts so long otherwise. Just funny that it is the same for 2 devices so as you wonder whether a smooth fuck with en ..... want?

I can not recommend that the repair time is too long this insurance currently. Unless you really have time and a replacement unit for the repair lasts forever when they should be ready for times.
I'm waiting now since receipt battered 28 days and according to information from the call center it will probably take a while. For whatever reason ??

Therefore, only 1 star and only because it does not go bad.

Ergo insurance can actually nothing for the course of repair. After I had switched on the insurance the matter was settled within 3 days to my favor. The ERGO Insurance has clamped behind and talked to the repair service. The case was then completed my part, despite a loss to buy my favor more accommodating way by the insurance.

Therefore 5 stars for the Ergo insurance because was absolutely nothing for the behavior of the supervisor.