In this embodiment, the set an appropriate USB charger included, which has from the pure form factor and made available at two terminals current good values. However, as unfit, the adapter turns out due to the strong Fiepsen / pipes which makes continuous operation in the living room impossible. In addition, for me, the adapter was broken after one month of use. For repair or warranty replacement, I have turned directly to the manufacturer, who had asked me to brief email contact to send the USB charger in the factory in Switzerland.
After several back and forth and demand trends for DHL I was then able the necessary shipping documents together to get the goods back to Switzerland to send. Here you have, for example, a pro forma invoice create in triplicate. I think the process has been a disaster for a private client.
Once the USB charger was launched, the manufacturer SKROSS responded only after explicit demand and after several weeks on the grounds that the employee only ill and then had three weeks holiday. For an international manufacturer seems to me something but against something strange.
After renewed dialogue with DHL for the purpose of import of the new USB charger I received the following email:
++++++++++++++++++++++
Dear customer,
for clearance of your shipment, we need:
-Formlose Statement that shipment is private
-Full Freight documents of 1. Imports and your return abroad
-Verzollungsbeleg & Control communication from the export /. 1 Import
-Full correspondence, order forms, receipt for originally. Purchase
That have been -Declaration for repair abroad, proof of warranty
, Without a proof of value in the aforementioned form may be no clearance of your consignment.
++++++++++++++++++++++++++++++++
The USB Loader has been specified on the shipping documents with a value of 5 EUR.
I have the manufacturer SKROSS now written, that I will not meet the request of DHL and turned me to Amazon, which have refunded me the cost and I can now order a new USB charger me which surely no one will be more of SKROSS.
