In service since 12.10.2014, no complaints, has economic use, damn the coffee capsules "dead" George overpriced! Directions: - Filter cartridge included, unnecessary if the water hardness in your area does not exceed 15 ° fH, check with your dealer. - Coffee: very important, avoid coffee to supermarkets vacuum packed, they are also said coffee "dead", this means that the coffee has been roasted for a long time, often 1 year or more! Opt instead for fresh coffee roaster and coffee packaged in Pressurized atmosphere as illy not the city is an excellent choice. Indeed, there is not always a roaster close to home. - Regarding the description of the device, nothing to add, it was perfectly prepared by Amazon.com. Enjoy!