Since today, less than six months after its acquisition in lieu of the previous model of the same brand that had served several years of satisfactory service until withdrawn by old age, an unexpected failure occurs (HS = end daily service) Forced to the VAS (hey hey, I discovered the label under the kettle: it is a Chinese-made !!) Hope: the VAS respond positively reactively (QED) Certainty: if not satisfied with the service, my loyalty to Russell Hobbs will be interrupted and justified with wide distribution. My conclusion: stop producing and selling Chinese quality and robustness fail is it not necessary? The copy is to review, then.