Good picture but many technical problems, unqualified Hotline

I had the first unit at TechnoTrend swap, because the receiver often froze the EPG. Now there since about 2 weeks for all Unitymedia customers the problem that the new HD channels are not activated - this is due to a problem of Technotrend software. Hopefully finally coming tomorrow the promised May 2 solution. And now since this is the majority of my standard definition channels no sound!

Slowly, most of my highly paid TV channels is no longer manageable. Unique opinion of Sky and Unitymedia: There is a problem with TechnoTrend. For every problem there a mandatory recommendation of the TechnoTrend Hotline: "Moving to the factory settings". And that means sort all channel lists new - the problem persists after work of course continue.

Finally, a highlight of the TechnoTrend Hotline: When the problem with the new HD channels from Unitymedia emerged that TT hotline knew nothing about it, although already in some forums had to read it and it already gave statements of TT to , After I called there, offered me the staff to build a device with him to look for the error and to call me back in 15 minutes. When no callback after an hour had come, I had tried it myself again. Another employee on the phone told me then informed that it is not possible to construct the device in TT, since this model is not currently in stock.

CONCLUSION: actually not a bad device, Sky and Unitymedia refer however cope with problems on TechnoTrend. I'm going to my sale used and prefer to take a Unity media device. at faults I can then at least take care of directly in the duty.