The customer service in the background played a key role for me. Eventually, it will from time to time be a problem with a satellite receiver, a software update, when you import a new channel list, etc. With most satellite providers Receiver is the latest in a rule then the end, when it comes to customer service. Have done here is very good and competent experience. The satellite receiver is to be described as good, has good image values, thanks to the extrapolation to 1080i on my HD Ready TV in my opinion. PVR works fine. Can not report adverse.