The order of the beer mug was made by Amazon, then I recorded my email with the dealer contact as described in the product description, to define the engraving. Immediately I got emailed suggestions for engravings on the same day, have me yet decided on the same day, and written back again. Evening I get a confirmation that the pitcher according to my requirement goes into production. Great and easy communication. The jug was then prepared and delivered. It looks like you want, and the engraving within the standard. The pitcher was sent quickly and well packed. I would not hesitate to order again.