Interesting, but not developed to the end

We bought the machine a few weeks ago. After removing the transportation protection we have parked in the corner where her predecessor source was aligned with spirit level, keeping the feet and then put into operation. Positive aspects were the extremely low noise. The direct-drive motor is a fine thing. The engine is quiet, effective and goes well to electricity and water. The laundry comes with an incredibly low residual moisture from the machine.

We nevertheless give back. Why? - The machine has a strong imbalance in the drum. When she begins to spin, she wanders through the room. We have then again aligned, wiped his feet, wiped the floor and dried. She wandered around the room again extremely. The instructions say that you should then place a rubber mat under the machine. So Papa after Obi and bought a rubber mat. Unfortunately without success. The imbalance is so strong that even shut the machine migrates from the rubber mat !!

We have AMAZON written to encourage the return and collection. We were told that a forwarding reports to arrange a pick-up appointment. But that unfortunately no one made. Suddenly Hermes stood at the door and wanted to pick up the machine. I had not yet broken down (electricity + water) and my wife knows so are not mutually exclusive. (I was at a seminar, 500km away) Therefore, the Hermes-people moved back.

We have AMAZON on 06/05. asked for withdrawal. This chine to be a problem. The unannounced pickup attempt was 09 or 10.05. The last contact with AMAZON was 17.05. - To date, the machine stands in our cellar. Overall, no such positive experience. AMAZON want to provide a very high level of service, this is probably not always be made in cooperation with the logistics company, however.

In summary: Actually a great idea (current water consumption, residual moisture, noise, etc.) but the technique does not seem to be really mature at LG. One can find on the net some indication of problems during the spin cycle. - Anyway, we find 11-year-old source machine itself repaired (shock renewed) and they re - started up - hopefully for a long time.