Great product, fast delivery. Unfortunately, my device software was defective. But after calling the hotline, I experienced amazing: Unpack the unit, we will send immediately a new, put into return slip, and they give the postman the defective unit with the return slip with. That's what I call great service: do not wait, send it, wait. Superclass, if only for the service 5 star !!!!!!!!!!!!!!!!!! For device: At last my dream has almost fulfilled !!!!!!!!!!!!!!! Everything to time by timing, when I get up, the device is ready for use; Switch off your password? No; also I time. The coffee (after a few fine adjustments) as much as I like him. The fine-tuning: You can adjust everything yourself: freeness, water quantity, water temperature Description: Everything in German and super easy even for technology-dyslexic ... :-) The Oberhammer: The Milchaufschäumdüse. This hose simply immerse yourself in the milk, the machine pulls the milk, it foams up and you NEN hot milk foam. The nozzle stays clean, because you do not (to prevent hot water splashes), the cup must be immersed in the nozzle, but very clean can work with it. The tube immerse in water after use, flush, finished. The machine meets all my expectations and the price sensational. And finally: The colors of the equipment I ordered the unit in Champagne. Finally a provider who not only sells scharz, or chrome-colored devices. Looks totally stylish made in my light brown kitchen. Conclusion: Buy, buy, buy