I have the toaster a week before getting (but not Amazon), positive in silver: everything protected sufficiently robust carton, inner box. Now for the negatives: The toaster is on the plastic parts poorly finished, the transition to the stainless steel has abrasions on. But the essentials are the heating wires inside - 4 pages glow full and bright, 4 pages glow only half as bright - the result can be imagined - one side of the toast is light, the other side dark - because the toaster also features a bagel function has (since one side is toasted - the other only slightly) is exactly this probably the reason why the toaster tans unevenly - since it is precisely the sites for the bagel function the glow only weakly in normal operation. Nungut - I returned the toaster again and get a new device today. One can almost think - even with the new toaster the same problem - the one the poor workmanship of the plastic parts - this time the lower side was totally bad processed - and the inner life as well -. Glowed only half as bright 4 of 8 Heizseiten I think me has diminished the quality of the toaster over time seriously otherwise I can not explain the many positive customer reviews. My tip for all the flirting with the toaster - rather spend a little more money for a quality company that we know well.