No quality control or just bad luck?

The first Family Fix declined due to the following error:
1.staubig
2.verkratzt
3.vermackt
Today the second Family met a fix and also this has the selfsame error.
Also this I'll send it back and think about whether I still try a third time.

Addendum: Now I see also that you have raised the price.
Well, then I can also buy these in the store, in the hope that I meet on an error-free.