Thus, the traditional brand Severin has done no favors to take this product in its range. First of all you have to the cardboard box in which it is packaged cut, because it is just too big for the packaging. Inserted batteries supplied, pressed the button: Works. Aha. On the second attempt already had to "push" it by hand, and then he brought only half the power. The replacement of the batteries with freshly charged batteries brought no change. The only positive (which has nothing to do with the product): Amazon renounced the return, without hesitation refunded the purchase price. The milk frother of Küchenprofi SA. has now conquered our hearts.