No voluntary exchange with candle with a false name

I ordered the candle and am then stepped to the seller because the data that should be on the candle, or because of a special desire (I wanted a thinner candle than ordered).
The contact with the seller has been very positive.
Then the candle but unfortunately the wrong name was beautiful, it.
But I had no problem with that, because two were 10 days until the christening and I had already had a good contact with the seller.

Unfortunately, there was now a little different than expected: the seller did not want to replace my candle equal, but thought I should even (!!) try to change the name. He would give me to send the letters. I meant that I intended to have no talent, but he said that it's easy and I would definitely get it. If not, I should get back to you, then he would send me a new one.
I would have to insist to get an instant new but for that I'm not the type. This has then made my mother, but the sellers did not speak.
Actually, it would have been a matter of course, if the seller had said of himself, he sends a new candle, with the correct name.

The letter then arrived on Monday before baptism (which would be on Saturday). So only 4 days to get to the Post a new candle.
Unfortunately I do not get it at all nice and very angry now.
Since my time is too short, I contacted the seller no longer and take the defective product in purchasing.
But I am as I said, very angry !!!

I highly recommend the candle further still, because she is very beautiful but ATTENTION: the candle is without packaging. You have to organize a box specially still.
And in case of faulty labeling fallen leave nothing and insist on his rights.
I know that next time ...