Attention! If there are complaints, for example, because a toner cartridge is defective, there is no substitute or no warranty. Literally: "As our policy is to only accept returns within 31 days after delivery and this time has elapsed, we are unable to get the tape back, however, if the Samsung customer support services contact should directly they have any problems. Use the ink cartridge and the product is still under warranty be to solve. " My recommendation: Check to see if there is a product with a German dealer, then there are fewer problems.