Price / performance ratio great!

For a good 10 of the soap dispenser makes her a lot, and looks after a significantly higher price from. Thick-walled, satin glass and stainless steel look elegant and make a stable impression. The thing is stuck to the wall, not the least bit shaky and looks like for eternity made.
BUT: After 5 months of the stainless steel is torn vertically in the area of ​​the screw. A photo of the damage along with a friendly inquiry, whether well-complaint was possible sent to the seller, get response within 30 minutes: "Yes, you get immediately and free of charge a new dispenser head."
Two days later the package is there, content: 3 new and free dispenser heads (!)!
That's what I call customer service and hope that this is not indicative of constantly faulty dispenser heads!