Product OK but strange business practices of the manufacturer

I have deleted almost three years ago, the roof of my hallway with alpine limestone Roll Putz, or rolled. The processing of the plaster is a bit exhausting, but also for ambitious amateur to master. For an equal mäßigern paint it may be useful to apply the second coat diluted somewhat. It is very difficult to realize a uniform structure. That was me in advance but clearly, as my blanket was partly made of plasterboard, latex paint and plastered surface normal. Accordingly, the Kalkrollputz has different rolling properties on each surface. I was pleasantly surprised, however, that the plaster has held smoothly on any surface.

Who on an extremely uniform structure (although mainly noticeable in daylight) emphasis, which is with this lime plaster roll (and other things I've tried) not well served. But since I have bought the plaster mainly due to its health and environmental characteristics, I regard this to be irregular finish not from (also the substrates were with me anything but uniform).

In summary:

- Processing with the roll is OK, the consumption is much higher than indicated.
- The liability of the plaster is great and it does not crumble.
- The whiteness could be slightly higher

What has struck me is absolutely negative, is the after-sale service. On the one hand I was on the phone with an employee who promised to call me back. On the recall I've been waiting a few years.
Email inquiries were not answered.

I do not think that the product is bad - but the customer communication has great potential for optimization.

Schön would be a full declaration of ingredients.