I have Samsung HT-H5550 home theater bought used after me everything quite well ansah.Ich got the theater, packed everything and Castle an.Dann the entire speaker cable I wanted to unpack the accessories, but there was keines..Weder remote, yet German instructions, Batery, network Fork, etc.Ich wrote an email to the company, but I get so far only the remote control + Battrien after a parr weeks. So my enthusiasm kept within Grenzen.Wobei I must say that the packaging of Home Cinema Samsung HT-H5550 very good war.Ich hope you have better luck.