Service desert HP support and customer service.

Let's start with the positive, that does not last as long: The printer driver could be quickly and intuitively on MAC OS X install 10:10 (except for the off-on switch and the touch screen are no further controls available).

So now `s serious!

Print results s / w: For a 10-page PDF that 2-fold should be printed in duplex mode, need the printer a record 2 minutes and 15 seconds, however, only 1-fold since the display shows "Low Memory" was released, and the second pressure gear no longer took place. When printing a further 2-page PDF document about 25% of the letters were "lost", the term was so unreadable.

4c printing results: an expression of a PDF, 2-sided duplex printing, colored font, 2-fold expression. The prints showed significant differences in the typeface on regarding font size, font style (rich and lean), letter spacing (narrow and wide). All this from a template.

We come to the main reason of this bad review: When ... MFP M277dw is a 4-in-1 device. However, the fax configuration was unsuccessful. So place on 30.04. a call to the telephone support that is located in Poland. The local very friendly staff tried in vain to establish a working configuration seven or eight times. The phone call lasted over an hour and ended with his lapidary statement that the device is equipped with a firmware for analog telephony. This can sometimes work, but often do not, because the digital signals would not be recognized and there is no other firmware. My conclusion: There is likely in Germany yes no longer be many users.

So the supplier was called and asked to return. His answer: unwinding only with "DOA-withdrawal bill" the manufacturer HP. Call in and response from HP Poland: For some time we do not provide DOH-back removal order for a more "Small Devices". The supplier refused then the redemption and offered only willing to have the unit repaired (what, about the firmware?). Consolation by HP Poland on 05/05. That they had passed on the process and wait for an answer. 7:05 call to and response from HP Germany: Let's connect with HP Poland with the Complaints Board.
The employees at HP Poland declared that he could not connect to the appeal body me, the process is now at a "higher level".

We come to the climax. Call on 07/05. by an employee HP Germany, which made me over the following intelligent remarks (!):
1. The 4-in-1 device can not be withdrawn, because I would have the manual about me inform you that only analog telephony would support that had since drinstehen your opinion, yes. (Sure, as a manual but everyone has before buying!)
2. I could have let me know before buying from HP Customer Care on whether digital telephony would support. (Sure, something one does not write also prefer to offer!)
3. Fax would anyway an outdated technology that would barely used! (Sure, why has HP yes this 4-in-1 devices still on!)

I am 8:05. the on the market since about 2 months HP innovation HP Color LaserJet Pro 200 MFP M277dw sent to the supplier with a request for repair. We'll see if HP (Poland or Germany) still comes to his senses? I keep those interested up to date.