significantly shorter service life than conventional bulbs

Since I had to make several times the experience that OSRAM E27 Eco Halogen bulbs are burned out after only a few hundred hours of operation and thus not nearly as long as conventional incandescent stopped, I contacted the OSRAM Customer Service. Specifically, I referred to the lifetime indicated on the packaging. The responsible employee asked to send the defective lamps in a stamped packets (otherwise refuses to accept), a return label did not exist. The Porto amounted to Due to the size of the lamps at EUR 4.10.

In reply I was told that these lamps have been to much less than that stated on the packaging operation hours reached their planned end of its life and hence no replacement obligation. Quote: "A note on the life Summary:.... 2000 hours, for example, the average service life up to this point, half of the lamps has failed This value is defined in the International lamp standard so and applies to all manufacturers Individual lamps can and may (according to a statistical distribution) sooner or later turn out. "

So it is therefore within the scope of a random distribution, that my lamps are accidentally failed after approximately 300 operating hours because keeping other lamps with me not known customers significantly longer than 2000 hours. I feel that as a deception of the customer and on top of that as a mockery. If a lifetime of z. B. is given 2000 hours on the packaging and the lamp fails after 300 hours, then this is absolutely unacceptable.

Conclusion: OSRAM lamps were in the last 25 years due to the brand name my preferred choice. In the future, I will stay away from OSRAM products and prefer to buy the cheaper products of other manufacturers. Even Noname bulbs last longer than these bulbs from OSRAM.

PS A few days after sending the packet to the next OSRAM OSRAM product gave up the ghost: an OSRAM Dulux Mobil flashlight that I had put into operation once for several hours; on the batteries, it was not that have naturally changed to control. For sure I will not again spend EUR 4.10 postage to let me then explain that it is within the scope of a statistical distribution if individual lamps hundred others it may be only once or twice but turned. Poor customer service and lack of product quality can not be explained away by mathematical tricks!