I have completed this insurance and unfortunately rely on the promise of a quick and easy processing (24-hour service) in case of damage. I know that there are some good reviews, the true value of insurance can be seen, however, only if the loss event has occurred. So it was with me. My Samsung Galaxy S3 suddenly could no longer turn on. So I contacted the 24-hour service, hoping for rapid assistance. Colleagues asked me then to call again on Monday at 9 clock, because the technical department was not there now. So much for the 24-hour service. So I called on Monday to again and was forwarded to the external call center "RTS". There they told me that you could phone my request not edit, but to me a mail will send a questionnaire. 1-2 days later, I received also said questionnaire and filled it completely and immediately sent him back. Then after a few days I received the following message: "You have to phone first send to Amazon, there's guarantee exists only if the repair is not covered by the warranty, we can check whether an acquisition of repair costs is possible.." So I sent the phone to Amazon, the company W support then examined the cell phone and wrote to me that this is a display damage that is not covered by the warranty. Then: estimate immediately sent to the insurance company with a request for reimbursement. Were now believes so wars done -> Of course not. I subsequently received again from the external call center RTS an email was asked on whether the phone unless now in my possession or W-Support. I replied: Of course, the phone is still with W-support. A day later, another email from said call center: "Can you please send the quote to me?" It must be said that I have sent to the insurance company by mail to estimate the day before. My first phone call to the insurance was on 07.09.2013 and to date I have no confirmation of cover. So sure looks not customer-friendly and quick handling. I would not underwrite insurance in any case again and can obviously also not a friend.
