I have not yet finished this book but it has already started to 3/4. While the "American" side gives the impression that it is a silver bullet, I found that there were lots of interesting things and even if it's a long process, the few times I managed to think about NVC in my communication have all helped me feel much better. Either that soothed me, either that soothed the person with whom I spoke, in any case the exchange was much more profound and interesting. I therefore urges, but trying to pass over the "I managed to change the world through this, if someone wants to talk to you and you hit him, he will stop CNV etc ..." although I doubt this is as miraculous as that, the change in our lives is real. It's worth a try.