Unfortunately, absolute negative experience with the customer service!

Unfortunately, absolute negative experience with the customer service!

Weck 6 pieces fall-glass 290 ml with lid (household goods)
Buy at Amazon.com

Customer Review

I bought the glasses as shown (small photo glass Complete with red rubber and 2 Metal Klamern)
unfortunately missing the gums and the Klamern

AllesAusGlas could (would?) Do not help,
In response I got: "The accessories can be found in our Amazon Store"
Toll!
Of course, I'll get me the missing things but elsewhere

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