Warning !!!! Customer = 0

Such behavior by the company as ONEconcept I have not yet experienced! That is not to undercut in terms of customer-friendliness! The unit has been broken, unfortunately, as already described by other customers after 4 mailgem use. The lid of the CD player barely settled close, CDs were not played.
I have complained about the device and sent back. I then got an email shortly after, it was confirmed in the receipt of the return. At the same time pointed out to me that the processing can take some time to complete, due to an increased workload.
After 4 weeks I asked for time, just as the status of the processing is. They told me the following information: "Unfortunately, we can get no resending the moment for the desired item 10007042 as this currently is not available, the manufacturer was able to tell us so far no new delivery date.."
Because I want a CD device to use in my practice professionally, I had already long concerned me spare, because I can not Wait 4 weeks for a replacement. So I called the company and demanded payment of the purchase amount. And now comes the greatest insolence: The company requires an unlawful fee of 5% per month.
I summarize:
-. The company Elektronik-Star or CHAL-TEC Sales and Handels GmbH distributes a poor-quality equipment that is broken after short use
-. The company Elektronik-Star or CHAL-TEC Sales and Handels GmbH is not to repair the appliance in a position
-. The company Elektronik-Star or CHAL-TEC Sales and Handels GmbH is unable within a reasonable time to obtain replacement
-. The company Elektronik-Star or CHAL-TEC Sales and Handels GmbH requires for its poor service an unlawful fee

I have the company now set a deadline to refund the balance. Otherwise I'll have to take legal action.