First, the context, I tried to have regular use of Jawbone UP24, and several times a week in data loss, as well as problems related to the application on iPod and iPhone. After 7 months of uses and many attempts to use the assistance of Jawbone, I decided to use the guarantee because I'm really disappointed in the quality of the product.
Step 2: Contact the customer service Amazon
I chat via Amazon chat with a (an) employee (e) customer service.
I live grotesque moments to tell because the employee:
- It turns out that the only guarantee is the Amazon 30-day return guarantee, there is no other warranty provided by Amazon.
I am surprised because in Europe the laws requires the seller to manage the guarantee and that it is at least two years:
"... Whether you purchase products from a store or online, you always benefit, under EU rules, free minimum two-year warranty.
... If you bought an item, anywhere in the EU, which is not consistent in its appearance or operation, the advertised product, the seller is obliged to repair or replace it for free. .. "
[...]
So basically, the employee tells me that Amazon does not have the same laws that we ... strange.
At the same time, He will explain that he does not happen to find information on any warranty.
Whether at Amazon or on the manufacturer's website (Jawbone).
Then he explained to me that it will be mine to contact the manufacturer under warranty and it leaves me coordinate the USA (telephone number and contact times), while it could not find the Information on his side.
Think there I am more aware than him concerning the management of defective items?
I remain stunned by such a lack of consideration of a legitimate client requests.
Finally:
- I still have the bracelet that I no longer use;
- I just found out the lack of consideration of Amazon next to a loyal customer (until now);
- I have no more choice but to write this review to share on this site, as on others, to other people, I hope, will make their choice in full knowledge of the facts.
