We had early October ordered 2 mattresses, which were marked as "in stock". Shortly after taking orders we were informed that only 1 mattress is available from stock. In mid-October she was delivered. The shipping date is limited to only one half-day span. The forwarder had not called before delivery, as it was actually committed. The Altmatratze was not picked up as ordered, as it was not packed. However, we had received no notification from Amazon or from the forwarding information about this requirement.
Amazon was not able to specify a delivery date for the 2 mattress. After a month we received the information that the mattress 2 is supplied. Again take a half day off for the shipping. Both Altmatratzen we had now wrapped in the packaging material of the mattress first delivered. Second mattress was delivered and picked Altmatratzen. Finally done!
Nope. When unpacking the mattress 2. We set 2 holes fixed in mattress ticking. No problem, just let a new reference send Amazon. Simple as this is not: In principle will only be completely replaced. In this case, unfortunately, that would not, because there were no goods in stock. We were supposed to return the mattress to the refund. Overzealous dissolving already the retrieval of the kind information that we are welcome to deposit the items even when neighbors. ????? Did the Amazon Customer pondering ever made even bother? Our Altmatratzen Been picked up! Should we sleep on the bed base? Add a mattress from the neighbor? Zig passed kilos a 81jährigen woman? That may work with books ...
Well we tried it directly frankenstolz the manufacturer. Arrogant and proud referred to us back to Amazon. Neither Amazon nor Frankenstolz wanted to solve our problem. After an escalation at Amazon customer service woman Loosen tried to solve the problem. She led well with frankenstolz a call and asked us then, once again to turn to the manufacturer. There we were again rejected unfriendly. Again checking with Amazon. We were informed that there are no spare parts. Basta. They served us a small compensation offered to mend the holes themselves.
My conclusion: Amazon seems to be overwhelmed with items that are larger than books. There are no comprehensible for customers quality management with freight forwarders. Although the Amazon customer service responds quickly with a nice repertoire of text modules. However, the staff seem hardly to have skills. Most of our contacts did not attempt to understand our problem and anworteten stereotyped negatively.
Not like that! I do not buy it at Amazon, to barter for problems! Amazon has lost a loyal customer.
