WARNING: Once "Chicco" never again "Chicco" - even "baby-direct" Nevermore "Baby-direct"

There one is hard pressed to express soooo negative criticism:
We have in the last September 2012 ordered this stroller of Chicco at Amazon and get over baby directly. We have this vehicle really used very little, think of the long winter. But after the little use, "chanted" the beginning of June 2013 (approximately 9 months) the side joints and if our with 13,5kg absolutely no weighty 2jährige Nikolas purely sat, could this "sports car" hardly steer because the linkage wobbly around wobbled. I complained at Amazon, which referred me to the supplier "Baby-direct". This I have sent photos and even a video. .. Baby-direct completely then sent it to "Chicco" who responded as follows to baby-Direct (arrogant): "... Lt Hr Gnazy it was damaged due to external influences (excessive stress; for example, using a Kiddy board. ) .A warranty claim is therefore rejected ... "
I did not want to let them stand and have again Fa Baby Direct asked to attempt to reach agreement ... this has again requested at "Chicco" and receive the following (also arrogant) response:. "... After consultation with our Product Manager is us such a complaint is not known. The repair costs would in this case exceed the value of the sports car. Our technicians have many years of experience and a trained eye for the formation of defects. As we manufacture quality products, the safety of the child is in the foreground, ie the stability of the car is designed so that the child may totally safe and feel comfortable It goes without saying that our products are TÜV approved and before they come onto the market, further rigorous testing procedures are subjected to -. otherwise we are likely not sell as a manufacturer of these products. We ask for your understanding that an exchange of goodwill is not possible. "
Yes what is that, because these people of "Chicco" assets there, so to assess a complaint without that they have seen this Buggy !!!! - Here also comes from "Baby-direct" no real proposal on how this problem could be solved.
We can no longer use this vehicle and 100, -EUR are so quickly landed in the trash ...
So, all this as a warning for people who want to order from Chicco something ... an absolutely lousy customer service!
Sorry !!! Also I have behaved very passively at all disappointed in this matter from Amazon, ...!