Offered as a gift at Christmas, 2011, I gave this machine cheap face a big coffee drinker. And yet ... Serves about 10 coffees a day and always up! On the plastic look, this machine does is no less reliable, however. Pretty basic and limited in choice of preparations, it gains in ease of use. The tanks (coffee, water, waste) are quite small and should be changed regularly depending on use. A good monthly cleaning is also necessary. Fortunately the unit is fully removable.