a disaster - never again Saeco

Have the coffee machine since November and he was already three times in the workshop. Coffee machine stops during descaling in the program. The trouble is, however, you can not do anything except from the coffee machine and back on and hope that sometime restarts the program if necessary. Has until now worked out 1-2 times at min. 50 restart attempts.

The customer service from Philips is quite rude and tried to fault the customer, so I attach. I would not install correctly or not entkalt why this error would occur. A pure insolence !! Even attempts to explain how I, for example, have already three bottles original Saeco descaler (Unit price about 8) used for the coffee machine, we only use softened water for the engine as we decalcify the tap water before using a water filter or the coffee machine more often in the workshop as in use was. All this declaration be igoniert of Phillips and one is again accused to have committed an error. The only thing that remains for me would be that I send the machine back into the workshop but it could be that this time the repair will be charged me!

Conclusion:. After at least 10 calls to Philips no solution in sight! The case ends up with his attorney. One learned for the future: never again to forego a coffee machine from Saeco or worth considering in other products on the Philips brand as the customer has not even traded nearly Kundenfreunlich!