a flop - and the seller was allowed to stand in the rain

Contrary to the recommendations and despite the negative criticism about the device we have in January 2012 the unit (sold by: ETC-Shop GmbH & Co. KG) acquired. After eight months really only minor use went the CD part no longer, CDs were no longer recognized.
We then turned to the seller, the company ETC-Shop GmbH & Co. KG - and we must say that we have never been so cocky and treated condescendingly - although we asked just being polite, as the then guarantee or Warranty looks.
The company ETC-Shop GmbH & Co. KG has already advised us in the first mail, turn on an appraiser, if we should insist on the guarantee. If we wanted to put forward a warranty claim, it would only go directly from the manufacturer.
On the website of Lenco you will then be directed to the dealer with respect to warranty; there is, you can not apply directly to manufacturers.
Then we wrote again ETC-Shop GmbH & Co. KG to what even after repeated requests and more than a month waiting period no response is still received.
A very bad stalemate so that's.
We want to have something with neither Lenco do yet with ETC-Shop GmbH & Co. KG in the future.
We will as well need to seek a lawyer - and when it's the last thing we do ...