In anticipation finally got in after three months of pre-order waiting period on 19 December my PS4 Killzone bundle. Then just wait two hours for the purpose of acclimatization - and then supplies all the connections with the corresponding cables. Then the solemn moment when the finger of a soft touch control tone accompanied the Power key. And then it was clearly also a matter of seconds: The appearing blue pulsating light did not change to white. A clear case of Blue Light of Death (BLOD). Sounds in French not have been nicer: LUMIERE BLEUE DE LA MORT. My thoughts at this moment I can not get here expressed, as these would have the immediate solution of the commentary to follow. Well, a little hope there was still: So conducted according Troubleshooting Sony Support website. But frankly, I see the SONY troubleshooting tips rather than pseudo-legitimacy to mask the complete failure on the part of quality assurance, by pushing errors to outsourced suppliers in the shoes: The connection cable or maybe the HDMI port, including cable, or may it may be a bit of the evil hard drive? Ah, the power supply could play a role here too. My console was something of dead that other than the blue flashing lights room was nothing, but nothing - not even the safe mode could be started. The troubleshooting tips so pure occupational therapy. Apparently goes SONY assume that his fans from home playful as an extreme gamer and like to experiment. I was all very annoyed and would even that SONY yet has no plan for the true causes of BLOD. Sad. The Sony support, to whom I was trying to contact me by phone, appeared on that day in a continuous loop with the statement to hang that one but should please call at a later time - then the call is automatically terminated. Who owns call center experience knows that the last lifeline is in a support company as a result of so many callers on hold otherwise would explode. Around 17:00 clock, I then turned to Amazon's customer service, even though I knew from the forums here that AMAZON has in the settlement of the claim only on very few to no options. BUT. Kudos, or more lots: 1. In my Please call on the Amazon customer service page I was called back within a minute. 2. a very friendly staff member I could now describe my complaint in peace and I really had the feeling that she was really concerned. She asked me for your patience and would call me back as soon as possible after consultation again and tell me a solution. 3. It took less than 5 minutes and I was told that I had a replacement console immediately get sent - in other words: the complete bundle PS4 is exchanged: AND - not in two to three months, but by 23 December. YEEAAAAAH! I could not believe it and weep another half an hour later I held this the confirmation email in hands !!!!!!!!!!!!!!!! 4: But it gets even better !!!!! On Friday afternoon, 20 December, I received the information that the console has been sent. AND: Saturday morning at 8:20 clock, I held the new PS $ -Killzone bundle in my hands. Sensational. AMAZON saves the Gamer Christmas. And everything should work with the exchange console: The facility was made after acclimatization in a few minutes. New Patch 1:52 was installed independently and automatically. The installation of Killzone done so quickly that I had to look in the System Info, whether really so many gigabytes has shoveled in a few minutes on the system memory. Did he, and while he still drew the update, I could have been playing. Console is also in multiplayer absolutely stable, housing remains lukewarm, the fan stays really low noise and high game performance a pleasant noise. No rattling or buzzing, at best, a quiet noise. Go but if you one of the lucky ones. But only then !!!!!! So Sony: This was crap, so harms euerm product. Errors are allowed to do, but such a lousy customer service, this must be really ??????? I'm just saying Customer to 18.00 clock and an AB holding pattern, which supplies only the info call a later. NOTE 6 !!!!!!!!! The PS4 is really full of great and groundbreaking ideas (eg Remote Play, Share button, etc.) But in quality management to learn in the first hour the phrase, "Do it right the!" This is cost-effective in the long term. But that seems to have failed to grasp SONY. Hence my conclusion: The PS4 is a great console, but a shame that the SONY reputation of his own product harms so. The Amazon Customer I rate nearly above ground, where it has brought the employees their goal of making the best customer service in the world in my eyes a lot closer.
