Bad result - poor service

In my case, the result was foaming in common: warm milk with a few bubbles. Direct again frothed: Light milk froth, which coincided within one minute in itself. I would have with a straw and blow hammer out exactly as good.

I thought of a defect, perhaps a Monday device and complaining at BM trading.
Here is the answer: "Good day,
Please note in this case that with this machine unfortunately no
can hammer out solid milk foam. This unit heats the milk and
stirred under air to produce a frothy milk.
Solid froth (like the example at the cafe know) you get in general
only with steam pressure out.
I have to say in this case, to understand not ask it to be
a mistake in the description is. Of course, you can use the
But goods send back within 30 days of the cancellation.
Send the package to please with sufficient postage to the following
Address: ... "

Interestingly, I have now a frother another company (no, not the 100-unit, but just under 30), who performs this task extremely well, and the first foaming. And without steam nozzle.
Thank you for nothing at BM trading.