After, as always, and industrial products from Amazon.com and studying the installation instructions, the installation should (portrayed shortened) Play as follows: insert the CD> enter the new product key> Install> Finish. I have followed and had been surprised that the installation itself went smoothly indeed, but the new product key has not been interrogated. After "successful" installation, the shock: The Subscription is, as before, just prior to the end! "Not like that!", My reaction!
Those who came before in the position of having to turn to the Symantec Support, knows that it needs a lot of courage to take up the contact options offered there. There is a support chat, I tried first, but then after logging in from my own installed Norton software by referring to a "rogue site" has been blocked. Strange but true! The second variant is a hotline that lends itself under rather nebulous eventualities with 9.95 EUR. Anyway, I thought to myself that I prefer now through, do not see the money which, guaranteed! And so dramatic it came not: The quite friendly support staff member hurried equal to assure you that you practically no longer go through with the 9.95 EUR Haunted, had not yet come to clean up the site. But then we came to solve the problem and proposes that the last straw!
The upgrade by entering the new product key is meant for the 2007 version, with an existing Version 2008 of the old product key is simply taken and of course is also registering for the subscription renewal. It turns out - has been added - found that the product box labeled practically false and the installation guide is at least incomplete. "They want to fix it," said the commentary. Since this product is available at Amazon.com alone, however, already in March 2008, I wonder, with what tempo Symantec works. At the end of the activation of the new product key, and thus the subscription-renewal was a no brainer, as you can perform the update via the installed software (via the "Help & Support", then "activated"). Well, if you know it, because my mother has brought no clairvoyant on the world.
Actually, you should assign absolutely no star for something, if only because my anger at this bottomless sloppiness of incorrect or incomplete product description along with the ostensible "stirring-not-me" has cost -Support at least one day of my life. However, since the upgrade is now running at least for themselves, to me be quite a star.
