Defective machine after 2 months, complicated Warranty Service

Defective machine after 2 months, complicated Warranty Service

Russell Hobbs Allure coffee stainless steel (houseware)

Customer Review

First the positives:

The machine has a very successful design and the coffee reaches a very nice high temperature.

Now the negatives:

The filling with water is not ergonomic for right because you have to change in the left hand the jug to fill the water tank from the right. The heat plate is so hot that it is advisable to define under a stone or wooden plate.

The worst thing is that the machine is broken after approximately 2 months. The water is not transported from the container. I now propose for 10 days with the services of Russell Hobbs around, called me one. Datecode demanded, but definitely not on the machine. I have my guarantee Complaints photo and proof of purchase from Amazon attached -without success. Like a mantra of Date Code is demanded of me. Man refuses to call it a return address me without Date Code. The correspondence is slowly taking grotesquely Kafkaesque features and I wonder if I should not publish.

Update: Now I actually get a return coupon (without Date Code). The machine will be picked up in the next few days via UPS. Let's see how it goes. I will continue to report.

Update 2: The machine has been picked up for free via UPS and I received after 2 days a new machine that works perfectly until now. This machine is not, moreover Datecode ... I raise my rating to 3 stars now. If the machine breaks down, I will continue to report here.

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