Perfect design in every detail, service class

I have the KETTLER AXOS CYCLE P purchased from METRO. In METRO I had noticed that the package was damaged during transportation.
But more on this later: First unpacking: Everything was very well packed and easy to find. The guide explains the construction step by step. It is true that you should be for two, but I have to do it alone. It's also so very easy, because all the parts really fit perfectly together! Only when inserting the handlebar tube, an extra hand would be useful. The whole process takes about half an hour and then runs the thing! The handling and operation is easy. What I find particularly good, the fitness mark the end of a practice round. I notice on the fitness score most often when I was a few days relaxing on the couch. Then note 5 is fast times.
I mostly drive the program 8 with mountain and downhill (rest).
I had then but on the third day to complain about a failure of the power supply. This (few euros expensive) power supply unit had received a damage occur during transport! Then I had late at night the same sent an email to KETTLER service and the next day the same morning called me back the nice man Franz-Josef Gurski, Customer KETTLER and I could describe the mistake! He has assured me bluntly that he sends me a new power supply. 3days later I got the part and immediately runs the thing again. And now since 5 months !!!
I think KETTLER is quality, I had 20 years ago an exercise bike KETTLER that I use today almost every day! That part is still as good as new! I deliberately probably 50, - spent more for the KETTLER AXOS CYCLE P and receive for quality and great service (if I need the time !!