I bought this machine to escape the Nespresso capsule delusion. With an annual consumption of 700 we just wanted to switch to a fully automated system. After a month, in which the machine did good service, they broke by milled no more beans and spent no more coffee. This can happen, perhaps, but this is not at all in this price range is the subsequent non-existent service. In the customer hotline of DeLongi I learned that the machine must be sent to a company in Berlin. Said and done. 14 days silence .... When I asked at the company in Berlin you referred to a postal strike and very high repair volumes over Easter. When I asked why I did not even receive a confirmation e-mail of the receipt of my machines, I was told that you could not write each customer an email. After another week I received a message that you can now expect a spare part from DeLonghi. More silence. When I tried to put some pressure on Berlin about DeLonghi, I had to make the experience that the fact that I was no machine for nearly four weeks received little attention. Not even promised callbacks were made. Meanwhile, the unit is repaired back and exchanged instantly and against a portafilter replaced (thanks Amazon !!!) At Nespresso you pay though a fortune for the capsules, but you get here in case of service picked up the device and on the same occasion a replacement unit. Maybe I was too naive to believe that DeLonghi customer satisfaction means anything, but such behavior but really disappointed. Not even one regret was expressed .... strange. When the machine worked its features were definitely worth five stars and I would have liked to stay here, but I had to fear that it is only a matter of time that I have to go hands the DeLonghi Customer Service back to the "trusting".
