The claim I have completed online. When asked on the phone I was told that this could take 2-3 days to get used to contact me. Let's see.
Update1: Ergo has sent me an email with a covering letter for the repair company + Return Address Labels for UPS. Package is picked up by UPS tomorrow.
Update2: Today the machine was repaired back. Has lasted about 2 weeks.
Conclusion: I am very satisfied with the insurance. Top Service. The extra cost was worth it.
I had purchased a machine with MM years ago. The repair time lasted six weeks :(
5 Stars