Recode been canceled

I had bought the program for Nero Recode what I already knew well from version 10.
Now I realized that I know Recode, by another, Useless was replaced for me. It has also been known to me the Recode, after a relatively thorough review, recorded in any other module.

This is completely set in the sand for me to invest. I wanted to ask my support form for an explanation, however, was the support form, do not submit to the arduous filling, but it is always an error message appeared.

I then wrote to 'questions on the order' if I can withdraw from the purchase of the above reasons - so far no response.