Device Manager with no errors displayed, but no function available

Device Manager with no errors displayed, but no function available

Blu Ray BD Combo Drive DVD Burner USB External Slim Black (Electronics)
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Customer Review

Despite all attempts, according to description, no CD and no DVD could be played. The drive reported by volume, that it ran at high speed, however, gave no sound. The Device Manager lists the device without yellow warning in Computer / Explorer but no start is possible.
Maybe the drive is not compatible with my ZOTAC ZBOX ...
Unfortunately return inevitable.

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