This occurs more common in new current Blurays. (Eg American Hustle -2013; Lockout 2012; Riddick - survival is his revenge 2014) function Old Blurays. (Eg X-MEN - First Class - 2011).
Error is therefore not on the hardware but seemingly to the file structure (Bluray) or to the application itself, the respective files can not read / interpret. An update within the software was carried out. The feedback after checking over the Internet which will be installed the latest version.
Currently this is the occasion of this product to be evaluated negatively as diverse Blurays no longer be played.
Current version 6.2.16 with me.
Even after reinstallation, re-registration and subsequently update within the software to version 6.2.68 - error remains.
Update 14/09/2014
After 14 days no further message by Support.
The cause seems to lie rather sold to the v. Universum Film Discs (strikes and lockout to Riddick).
Other last disc v 2013 -. Oz the Great and Powerful - works.
Error both under Win8 and under Win-XP.
