failed disk Authorization

I have the Sims 3 me - Refresh ordered, because I've read that it replaces the old base game, since it owns the neusesten updates and certain patches or so. Game even came over time (1 day earlier) and the anticipation was great.

The game has been installed, and also a Account created this Origin. If the CD-code also works, has been accepted. However, the game is loading and you enter the menu where you should select the neighborhood and suddenly comes the news that no disc is detected and you can try again, or exit the game - so I have the disc out and again reingeschoben , clicked on repeat and suddenly the following window opens:

"Disk Authorization failed
It could not be verified whether the disc is a valid Sims 3 disc. Please consult customer service. "

I have not already reported me because it is already far after 23 clock, but I have several times de- the game and reinstalled ... nothing - no change. On my laptop, it definitely can not be, because this is brand new!
I am quite disappointed, especially now that you probably ever need Internet access and need to register online. I wanted to just enjoy the game itself, without downloading registrations and Internet access both without updates that take several hours (I know anyway, what one needs to or should - eventually I expect that everything on it is on a disc).

Unfortunately, I've also equal to the add-on "The Sims 3 - Generations Pets" bought this article. I'll have to send both back :(
But vllt I can have to help the customer service denoch, although I doubt it, because I have all followed exactly and the laptop is new. I will certainly speak again to do so if there is a positive change.

Conclusion: I am disappointed