Game itself ok, Service / Support bad

Hello, I have the game now played from the beginning. So far, the bugs had to be absorbed and to start totally fine. For this I thought that you can still get a well-functioning support at 13 per month. Unfortunately, I for one week a Loginproblem my character. I have already written several tickets to the support, and asked for telephone contact. Then I opened to the Forum of TESO a thread. There I also received no reply of a moderator or the like until today. My tickets have not been edited for a week, my game time runs but meanwhile continues. It's a shame as this game was saved at Support. There is simply no contact possible, you feel very left alone.