Good equipment, poor service from Lenovo

Actually had for 10 months a lot of fun with the device,
unfortunately then the left shift key has dissolved and Lenovo
refuses any guarantee in mechanical damage to the keyboard.
However, we have applied quite sure no violence on the keyboard,
no fall or similar - For me is more of a manufacturing defect or a flaw
in style.

The summit was still the long telephone conversation with the hotline in which I as first command
had said (broken key) what is at stake, and then after a long interrogation by serial numbers
and personal information a wholesale rejection of all mechanical defects on the keyboard
get to hear. Very weak! (Device was not purchased at Amazon!)

Have a number of similar complaints on the Internet found to
therefore seems to be an isolated case.