In February 2014 I have gained 5 of these lamps. The reason was that time in first and second place, the slim design and the obvious / existing 360 ° viewing angle in the axial direction towards the lamp thread. The light color is pleasantly "warm white", the brightness as expected good, but now there are very good alternatives (see below). In November 2014 denied 2 of 5 lamps within a week the service was so broken after 9 months and. When used as bedside lamps in an already highly estimated burn time of 20-30 minutes per day
Have described me about the Amazon website by e-mail directly to Lumen Star garment and the situation. In response I received from the Star Lumen Please, to send a photo of the lamp lumens at Star what I was doing.
Then told me Lumen Star by telephone that I did not use the lamps in accordance with the product information and used a lampshade, which is open only to one side. True: It is in the product information that Lumen Star could give no guarantee if the customer uses the said lamps in one-side opened lampshades. When I pointed out that the lampshade on one side is "only" open, but the opening show ever upwards and thus the heat can escape upwards, I was told that probably in this case, a lack of sufficient cooling. I could send in the bulbs, however, and you would see these things sometimes. In the event of overheating or a voltage spike Gewärleistungsansprüche be but ruled.
No sooner said than done: sent two failed lamps on 25/11/2014 at my expense at Lumen Star and demand on 05/12/2014 e-mail, such as the state of affairs. In response, I received that one has tried to reach me by phone, this has unfortunately not worked and now you ask me to make a call. Since I fix stuff like better writing, I wrote back and expressed my astonishment at the futile call to me, because I unfortunately could not remember a missed call me and really just want to know how it because now in this case with the two defective bulbs going on and please writing.
The next response I received include the statement that we fundamentally Customers who provide their mobile phone number, calling also on mobile phones, this is but then only with number suppression, so that one sometimes has Feierabend and the customer does not even on Saturday, Sunday or even like in the night.
This is followed by a sentence in the mail, I would like to quote here, because I think he's just outrageous and has brought the famous last straw:
-Zitatanfang: "It's not so easy for us to write you with what you have not already read or understood in the product description." Zitatende-
After this sentence or this mail I have the communication ended with Lumen Star immediately, have pointed at Amazon on the matter (the entire written communication was indeed on the Amazon server, and thus Amazon can also read everything) and I have two new LED bought -Lighting namely:
; Qid = 1417929501 & sr = 8-1 & keywords = 8,718,291,762,324th
If the link times not (more) work: There is a Philips lamps with Philips SKU 8,718,291,762,324th
Due to the matte (frosted) lamps glass the lamp has a very good homogeneous 360 ° dispersion, creates a pleasant warm white light and is optically in education and on state definitely an improvement to the previous state (one looks up to no LEDs more ). At the price I have to say anything, to can read myself yes everyone. A restriction on the use of lampshades I have not seen so far.
From being surrounded Performance forth the Philips have to offer a little less lumens - but I can not see any difference with my eyes.
Would like to mention that I was in a hardware store and not in Amazon this 6-watt Philips bulbs (it had to go even faster than Amazon can deliver) bought and the things themselves there cost "only" 7.99 Euro / piece have.
For life course I can not say anything yet, but I will report here if these lamps (with the same amount) in the warranty period, leave the service. Of course, I then also reports from the seller behavior.
Hope I could help.
