Very disappointed, I am served 3 times in all, a month after my purchase, she broke down Or rather she "burnt" ... I was in the process of laminating and hot at once the sheet was stuck in there and water full of smoke with a smell of burnt ... I joined Amazon telling me to do directly with Olympia ... well for now she is in her box and I must take the time to handle it. I would have appreciated that Amazon takes care of the after sales service ...