The PC itself is lambda. The touchpad is a little capricious and he rowed still not bad. We prefer that there be no touch screen but less oar.
The big problem is that the PIN power connector inside the PC is bent after 40 days.
When you buy a fork, and a tooth twists or breaks after a month, you would take the trouble if the seller told you that here comes from a lack of use when all you were trying to do was cut a steak, right?
Ben is roughly speaking what I was told by the worst carrier in the world. But let me return to the beginning.
40 days. Unable to penetrate the charger plug into the connector, wtf ???
Ah well, the PIN is twisted, but how is it that this PIN has been twisting while it is inside ??? Honey, you got forced to the connector? Well, no, do you? Well, no more, not understand ...
Bon ben is under warranty, we will file it to a service center approved Asus, and we will fix it!
Looking for the address of the nearest repair you on the site of Asus, ah well, it's funny here not exist. Well there are the low-cost, why not, it is because of the support by phone and then sending, okay we'll call them and then put them all here in a boiboite.
Are you kidding my spitz. Already, you have successfully reach them by phone. Obviously this is the box that makes you click for 2 minutes on your phone, then you poirauter 5 minutes on the phone with a rotten music to finally tell you "All our conseiilers are busy, please wait and try again later."
Right, well you still have not understood it seems, thou say unto thee, good ben here that 5 minutes, I'll wait a little.
And well NAN! Obviously here hangs in your face.
Then you réessaies repeatedly to succeed in having them.
When you finally arrive at a chopper in, although he notes all your problem, you say finally thee yourself talking to a human being and that your problem will soon be solved. At one point, he asks you to send a photo. You, answer you, well I am willing to send you a picture, but hey, a picture of a twisted PIN within a connector here will be hard to do and here may not serve you much. Worse then the guy, he notes "the customer does not send pictures." You you beginning to feel that you just made a big mistake but you really will realize until much later.
Okay so here there is complicated. The guy gives you a file number, and he told you he'll have to complete a form and you will receive the prepaid return labels (where you still think, good ben he not look too lousy their carrier ) and that if the media would find that there was mishandling, the quote you would be charged 75 euros.
Well then you say to yourself, that's okay, I have done nothing wrong, I have no reason to worry, my computer is under warranty, this thing is for people who dropped their laptop from the 6th floor in the pool.
Well, it sends you a link to the form, you must already re-remplisses data that have already given you on the phone, you tell yourself that here could be better damn their stuff, there's finally good to me worse. Well, it's funny, you can not get that 150 characters in the "description of the problem," then me is not too serious, you put "PIN twisted power connector," and you tell yourself that the person on the phone has fulfilled all the details you gave him in his file. Anyway, you complete it all, you click on "send", and there I promise you, this is really the last time you told you that things looked normal. So you have clicked, you expect to be able to print your return labels, hey ben nan! You got a nice little message telling you that the technical team will review your case.
Well, it's weird that it is necessary that there be a second human being who looks at your record when you already have explained everything on the phone, I remind you all that you wanted in the beginning, it was the drop in a little guy making the SAV Asus, or even they give you an address or send the bousin, and here already more than an hour you got started this whole mess.
Come on, it's just an administrative formality, they have to click OK and my return labels will arrive by email within 10 minutes.
5 hours later, you receive the answer technical teams, I'll copy you glue-like as such (that is the plain-text):
______________________________________
Subject: [Pickup] - rejected SERIALNUMBER
Dear Customer,
The technician rejected that request.
Comment of the technician:
01234567
Hello,
In order to best respond to your request, please
We send pictures of your description (file format: jpg, png,
gif, doc, pdf Maximum size: 1M Bytes) eMail to [email protected]
Thank you for your understanding.
Cordially
ASUS Service
Hotline: 01 70 94 94 00
Sincerely, ASUS France
=====================================================================================================================================
This email and attachments to it contenir Any confidential information and are Intended Solely for the use of the individual To Whom It
is you arent addressed.If The Intended recipient or recevoir it accidentally, please notify the sender immediately All by e-mail and delete
Any messages and the attachments from your computer system, and destroy all hard copies. If any, please be Advised That Any unauthorized
disclosure, copying, distribution or Any actions taken or omitted in reliance on this, is illegal and prohibited. Furthermore, any views
Expressed opinions are gold Solely Those of the author and do not Represent Those of ASUSTeK. Thank you for your cooperation.
=====================================================================================================================================
___________________________________________________________
Once you begin to smoke at once like a steam locomotive has eaten compact logs of Doc Brown. No but, really ???? You need me to wait 5 hours to reject my application under the feeble excuse that I have not sent a picture ??? Nah, because the person on the phone she not say "it's required to send a photo if they send you graze, huh?", She just quietly marked "the customer does not want to send pictures" and t ' silently sentenced to spend 10 days in the seventh circle of hell.
You curse them all you can, but you get headlines to make a picture. Have you ever taken a photo louse on the head of a kid? Bon ben photograph a bent needle in a hole, it's just easier. 20 minutes after, you've done your picture, and you have sent to the address requested.
And there, nothing, more sound, more images. You expect an answer, but there's nothing coming. You call Sister Anne, but there's the bleuoie sky and the sun that glows.
24 hours, good because you've already waited 5 hours for they tell you they have not your picture, now that you have sent in a, the time they watch it, you think it they must be here. When almost 48 hours have passed, you tell yourself that you have forgotten a little there, then you pick your phone.
Back to the top, go-ty that hangs in your face, it's late, tomorrow you will remember, you've still lost 12. Ah, finally you arrive to join them, explain you everything your problem, yes yes, we will contact support and we come back to you within 48 hours.
48 ????? But oh guys here already three days that I opened an incident at home, you do not care who there? Whenever you are asked any question that is 48 hours, there's a time to stop there!
In short, a week later, you still have no solution, you're almost brand new computer has no battery and you can charge more for eight days, you're just like screaming in their ears.
Monday morning, go, you're in shape, you remember, you have them on the first try, you're in vain buddy. We pull up your file priority 1, we will take care of you immediately.
24 hours later, you get here:
____________________________________
Dear Sir Nickname, (as well gave you your name and surname, but no, they chose to call you sir emailaddress)
I come to you with the answer of our expertise cell for the sake of twisted Pin.
Indeed, I am sorry to inform you that I can offer you a return out of warranty because the concern is considered to be due to improper handling or accidental impact.
For that, I am forwarding the repair procedure out of warranty:
Please complete the removal via the following link form.
Link: [....]
I wish to inform you that the only person who can determine the repair cost is the technician of the service center and, after diagnosing the device. For that, this procedure is invisible to us as a technical service because the quote is sent directly to the customer.
In the case of refusal to estimate, there will be 75 euros (shipping and diagnostics) to pay to recover the computer.
Thank you, Mr. Nickname for your understanding and I remain at your disposal for any further information.
Sincerely,
SAV Asus France
Hotline: 01 70 94 94 00
Fax: 01 49 32 96 99
[...]
_____________________________________
If earlier you smoked like an old locomotive, there it is downright boosters of Ariane 5. WTF? The guys they binge drink you to have a poor picture, they put a week watching while here to tell you "refused file manipulation bad, your collateral can you get the carrer or you know."
Wait, nan but bad manipulation, I will come here, but then frankly, TU EXPLAINED WHAT IS WRONG MANIP I HAVE DONE FOR THE TWIST PIN INSIDE THE COMPUTER THAT I T COCHONCETE AI BUY ASUS ??? Because the only thing I've done with it is insert the charger and remove the charger plug. I have not put peas in it, I have not typed with a screwdriver, I have not used a super magnet to see if I could wring with that slab my Asus, just connect the kindly breeze disconnect. I promise I have not even tried to turn the computer over my head just attached by the charger shouting "YIIIIHHHAAA". Nothing at all, you've just sold a computer with a fragile PIN, here happens to everyone, but the least you can do when you sell the crap to your customers is to repair them under warranty.
And then you remember to yell because there frankly there's a time in which more can you.
You explain that this is unacceptable, you have used your computer in normal conditions, how they can determine that there was abnormal use based on a single photo while they have not even had the computer in her hands.
And then we'll explain that we must refill the form that you have already completed last week asking a support "subject".
KOOOOOAAAA ??? But you can not fill this form in my place there? Or write stuff in my file, I mean you all work for Asus right? You do not have a CRM system in which you can note the stuff that customers tell you ??? I really have me repalpe the same form to the gum? (Note: we not told you once "I'm sorry, it's true that it's a bit heavy, we are aware of the issue and we will simplify everything here in the future," nan nan none of here, when you explain to them that you got the impression that we do not care about your face, you got just silence at the end of the line because you're the annoying customer.
You RE-fill the formulare (and here the bat it falls on the correct code ...).
I remember that there THAN 150 characters. Ben go ahead to:
1) explain the problem
2) explain that here is nine days we do not care much of your mouth, and they'd better be accommodating
3) you got the stuff used in conditions quite normal in the land of Care Bears or even when there ordis fall to the ground bounce it on the chewing gum
4) you ask a supported "subject"
Well, it turns out that this is not possible. Then you put just "twisted PIN. See photo. Use Normal. Support Request" subject "
And well the next day we kindly send you a reply:
"Support OUT OF WARRANTY" (c'mon you have to pay 75 euros for repairs under guarantee what your thing ").
Once you stop, you tell yourself. Ok, thank you Asus, you have lost a good customer for life, your company will not last long by treating its customers like that, I'll débrouillerr me, but now I can not anymore.
When you've already had dealings with Amazon support, and that you compare with here, you think it's just not possible ... 01234567
