Product super - Support underground

But what to do but have not clear that the support of Adobe sucks.
I bought a license lecturers, namely a second for large computers (one was for mobile).

Now I buy 2 items, since you wrote me after the request, which calls for a number inside the boxes that I could buy only one product per year.
Great! Was too small print, I have not read. What now? The product I can bad exchange indeed after the opening! In vain bought ??

I'm looking for a phone number. Will not find it!
One is encouraged to the network via a chat to solve problems.
Since you have already bring patience! I write and wait wait .warte.
There is no chat partner appears.
Chat partners there are in any case only in the time window 10-17 clock.
But even in this window I often read: Currently closed.
Chat you can forget the support from my point of view!

Meanwhile, I discover after 7000 clicks finally a phone number. Calls on needs, preliminary rounds, where I want. to 10 entries: There are no Customer: Hook!

What?

I'll call again and then I actually went one way, the obviously has a customer service on the other end. Long, endless wait! About 20 minutes!
Then an employee who actually really helps me later.
I must leave Linz decorate only one product per year (as a teacher). Well, then to the larger stand somewhere sometimes!
After much talk and some arguments (fortunately the year was between my orders, so it was actually not in a year) I get the license.

The theater, which I had, was a several hours of effort!
Next time I buy no more lecturers license! The additional costs pay off fine with the time issue.

And one more tip:
All are trying to not need the support. There you need more patience than the Dalai Lama.