When I ordered the chair in 2012, I was a bit skeptical. The upper part is only set it at no extra attachment. Overall, a lot of plastic is used and only a few, long screws. He seemed a bit shaky after the assembly, but he was comfortable was doing now 1.5 years his ministry. The holder, in which the roles were plugged, are from quite soft plastic and demanded but now its toll. First they chanted out, now broke from a role and I lay down side flat.
The company easychair seems to shave a little about their customers, there is no information on a home page for replacement parts even reply to my email.
I hope now, Amazon will replace me according to the damage. I myself will make this cost company in the future a wide berth.