First I have to say that I have not had to use the device protection, and I hope that I never have to also. The far end Ingen I still think very strange. As mentioned here several times already obtained simply only a PDF about that protection is now running and on what terms. By mail I have received nothing, although that in the e-mail from Amazon was so. So ERGI know neither which phone I have, even when I bought it and what it cost. The Device Protection So just in case I doubt really engages easily ...