We have decided, despite the sometimes negative recessions to us to buy this printer. Please refer to performance was the this printer included. On 19.04.2014 and on 04.26.2014 ordered DHL stood at the door with the messenger who had a pleading look. Reason: the part is so pretty big and too heavy for one person. Our Homoffice is on the third floor and can not be done for a person. We also made the mistake us before ordering on the dimensions and weight and its affiliates. It remained now to do nothing for a few small modifications. Connected set then finished (we thought) Now the problems started. Connect the printer attached Quick Installation said printer and make the basic settings in the control panel. Insofar as we are not even come. What was there was an error message that is over the installation cost us 2 sleepless nights. The error message said 016-757 (users not registered). So far so good. So create a new account registered printer identified turned back on (according to the manual) and !!!!!!!! Error 016-757. So we have to 2 days and nights trying to solve the problem. On the 2nd night the printer for half an hour worked. Why is still a Rätzel today. Abe in this half hour we have seen what this printer can do. Of course, we only have to test what this printer can also be made. Scanning, printing, Dublex, Fax true very good. Printouts true for our purposes perfectly. Scanning in our database was a little slow but for the scan results were also perfect. But as already written the glory lasted only half an hour. Then went nothing more. It remained us now unfortunately nothing left to strive to Dell Support. Since it is known how is the prima Dell support we were machined whether it is tatsätzlich so. To say it in advance, it was much worse than several recessions had described it. Overall, we have spent with the oh-so-great support good 6 hours it was hung up three times. The ladies at the other end were hard to understand very bad phone connection and in my opinion, totally incompetent. The last phone call (I was about to give up entnerft) I finally had the phone tried to help someone me. After a brief consultation with an engineer (so why not?) The error is proved to 016-757 irreparable. Here the motherboard is defective. Well not nice then the printer must be replaced. The staff managed everything in the way and the new printer should be delivered by Express the next day. Here was everything by mail to us just not the printer. So again endeavored to Dell Support. And now comes the icing! The quite rude lady informed me that the printer for a long time can not be delivered. The employees would have but need to know, and now? Since you have been unlucky but you get somewhere else a new printer end call. An absolute impudence. I then received, contact the seller who then made me a proposal to take the device back and reimburse the purchase price. Now that is a very good service.
Conclusion: I ordered again the same printer at Amazon. Why? I am convinced in spite of negative experiences with the support of the device. You just have to know that is to be expected from the support to nothing. Create lend a hand or an IT - expert order if you are not progressing always better than to get angry with the Dell Support or to be insulting. Next week the new printer to be delivered then it is continued.
Updated on 05/08/2014
The new Dell C2665ndf was delivered on 05.06.2014. Connected and !!!!!!!!! Perfect everything ran like clockwork. The setting was very smooth, the sample printouts super. The fax facility was also no problem. The very important for us scanner could be integrated without any problems in our database.
Conclusion night the Second Time Around: perfect for us
Update 08/09/2014
Unfortunately, we have to take back our positive recession significantly.
We can only warn against this device to buy. No way of a middleman when we received the first device. The support of this dealer is just flawed. Now about the device itself. The first printer could not be configured. Error message 016-757 Account could not be created. Equipment has been replaced by Dell. Printer Number two connected this time it worked perfectly with the configuration. Prints prima, scanner also top. Unfortunately, our fax did not go. Despite repeated installing the printer is not wanted. Then we contacted our phone provider robe (Telekom) who have measured our line. Everything OK. So again called Dell Support hours of phone calls to the lady on the other end had understood what I wanted. Then the cream puff came it was simply placed "wonderful" So everything at the beginning. Called again, this time I had a male on the line. This time it worked much better. In case briefly described and the good man wuste immediately what it's about. The fax is defective. Here's just a complete replacement of the printer. Wonderful because you have to know that the printer about 38 kg is and needs to the third floor. So printer number two again packed awaited. The new replacement printer you had been delivered the next day via UPS. Printer connected and configured !!!!!!!!! Print, scan and copy properly. Fax ???? Unfortunately, no. As this is now the third printer, we believe that it is very unusual has also this printer fax problems. We have in this respect again set with Telekom in connection now want your attention. that's now been a few days ago.
