My problem, the movie video I invite of the FP in the program and drag the video to the timeline, double-click opens the window cut.
then I take the left black arrow to the point that I would have liked to start, drag the red arrow to the initial position where is and hit is during playback, the black to exactly in the playback function to find the place, which I want to have as the end.
When I found this, I express by pausing playback and the red arrow, for example, is located in the center of the whole film, there I want then place my final position
The other black arrow, right side, still located at the end position of the entire video, I want to change this, because my final position should be now, where the red arrow points.
There the Delämmer starts, the red arrow jumps me as soon as I the black from the video to the point where the red is from the end position, to the complete start of the entire video.
This spot on the red arrow was so exactly to find my final position again, is more than difficult, I have so far tried much to fix the red arrow, Ctrl, Shift with the mouse double-click, no chance, he always disappears back to the beginning of the entire video.
What please there is a trick that he remains on this item. I want to have as a final position to place the black arrow as ????
The answer of Nero:
The behavior described could extent not be reproduced. You can to cut into Nero Video Video alternatively use the scissors icon (Cutter), or you can change the video size directly in the timeline. For more information about Nero Video, the manual can be downloaded from our website.
My Answer:
Thank you for your response, I must say nevertheless extremely disappointing as everyone who has worked with the extended function already know what I'm talking.
Here you just as technical support provide, from an indictment.
Either you do not know it, or give to this Gift to have on the extended function no idea or I infer from your wording that this software is defective.
At no you give an answer, this is not equivalent to a competent technical support, if I had to make a statement found in the manual, or the stored videos, which are in the software on it, I would not have to turn to the support.
I will take this opportunity to express myself publicly on a platform to present their answer, and my request, as an outstanding example of a support.
So then, each customer can decide in future itself, which company he is attracted to.
Thank you for your outstanding customer service.
Conclusion:
It is a bottomless impudence as Nero handles the customer buys my product, but please no questions, this company can only show the cold shoulder and not buy these products for sale.
Have now solved the problem, by an employee who does not work with Nero, but sold video editing programs.
All very embarrassing and shabby, a nochmalig Thanks to Nero Support Hr. Fernandez, who is there actually misplaced.
